The following is my 1st attempt at contacting them. I had started to upload the font site at this stage and the site went off line. I rang them to see how long before it would go back online and I was on hold for 1 Hours and 5 minutes. This I found to be the same every time I rang them and never was able to get hold of their support system.
Ok I thought fair enough its nearly xmas lots of staff on holiday others out partying. So I didn’t think anything else of it.
1hour 5 minutes on hold
Conversation
Tom N
Posted On: 22 Dec 2007 12:33 PM
Dear Tony,
Sorry about the delay; recent events and an unexpected growth rate in the christmas period really stretched our staff past capacity.
We’ll try and have things back to normal by the new year, our aim is of course to answer calls within the first few minutes.
We have gone through your issue and please let us know the exact issue you are having so that we can investigate it further.
Please let us know if you need anything else.
Regards,
MD WebHosting
Tony
Posted On: 22 Dec 2007 11:19 AM
You Need More Staff. I don’t think i have ever been on hold this long anywhere
RANDOM THOUGHTS, QUOTES & JOKES
Basically I don't know what is going to happen in the near future but I am backing up the brew forum database about 4 times a day so that as few posts as possible are lost if (I probably should say when) the server is scrapped and restored from a backup. As I mentioned previously the hosting company (MD Web Hosting) is being less than helpful.
I do apologise for all this. But be comforted by the fact that I am probably ripping more of my hair out than any of you are.
Ben from http://pint.com.au/brewforum/viewtopic.php?t=461
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