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Need More Staff

Uncategorized July 4th, 2008

The following is my 1st attempt at contacting them. I had started to upload the font site at this stage and the site went off line. I rang them to see how long before it would go back online and I was on hold for 1 Hours and 5 minutes. This I found to be the same every time I rang them and never was able to get hold of their support system.
Ok I thought fair enough its nearly xmas lots of staff on holiday others out partying. So I didn’t think anything else of it.
1hour 5 minutes on hold
Ticket Details
Ticket ID: SLF-557817 Department: Support
Status: Closed Priority: Normal
Created On: 22 Dec 2007 11:19 AM Last Update: 22 Dec 2007 12:33 PM
Conversation
Tom N
Posted On: 22 Dec 2007 12:33 PM
Dear Tony,

Sorry about the delay; recent events and an unexpected growth rate in the christmas period really stretched our staff past capacity.

We’ll try and have things back to normal by the new year, our aim is of course to answer calls within the first few minutes.

Have a merry christmas!

kind regards

Tom N
support@mdwebhosting.com.au
MD Support
Alex
Posted On: 22 Dec 2007 11:22 AM
Hello,

We have gone through your issue and please let us know the exact issue you are having so that we can investigate it further.

Please let us know if you need anything else.

Regards,
MD WebHosting
Tony
Posted On: 22 Dec 2007 11:19 AM
You Need More Staff. I don’t think i have ever been on hold this long anywhere


RANDOM THOUGHTS, QUOTES & JOKES


I am another unhappy customer here.

Too many problems on the first month using them.

They are still charging the fee up to this month.

On the same month I signed up with MD, I switched to NetLogistics which provides a high speed server.

Cheers

dimara
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