What do I want

Uncategorized December 13th, 2008

You might ask why am I doing this site, what do I want, well as you can tell from the site I have no advertising on it. So what do I actually want. Nothing. I don’t want money from MD Web Hosting, I don’t want them to refund my account, I don’t want them to purchase this domain from me, I don’t want them to pay me off to get rid of this site. I don’t even want to hear from them again.

I am not in any direct competition with MD Web Hosting. I do not offer affiliates with any other hosting company and I do not work for any other hosting company.

I don’t even want people to not use MD Web Hosting I am sure that some one out their must have had good service from them otherwise how could they stay in business and expand (as they have mentioned).

All I am telling you about is my experience with them and I have proof of everything that I say. If it helps you make an informed decision then I am glad. If you choose to believe that I have ulterior motives behind this site there is probably nothing I can do to convince you otherwise.

The cost of this site is minimal for me as I have several web servers and in previous posts I mention I was trialling MD Web Hosting to see if I could get better service at a cheaper price. So about the only payment I need to make is the cost of the domain which is around $9.00 US.

A couple of people who have had the same problems or similar problems with MD Web Hosting have left comments which I have put up un edited (except for time stamps because I didn’t get a chance to back up the domain before it was cancelled on me) I have even allowed a post un edited from Mark Galea allegedely (I have no proof apart from ip adress that it is him) and I will post any comments deemed not profanity or spam to be posted un edited.

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Termination

Uncategorized December 13th, 2008

I was going to let this domain die a natural death when my account was due for expiration on the 25th November 2008, when I received the following email on the 18th November 2008,

Hello Tony,

We are sending you this email to inform you of the termination of your account for the domain prematurely due to the domain hosted as an add-on domain mdwebhostingsucks.com. We would appreciate you discontinue the use of the domain as it has damaged our company reputation.
We do realise you have suffered a variety of issues whilst hosting through our company which arose when we had a major outage earlier in the year. If you believe you have not been provided the service you paid for we urge you to voice any issues to our customer service team or management rather than voicing your point of view over the internet.

We are very willing to resolve any issues you have with MD Web Hosting and I personally would like to speak to you regarding them at your earliest convenience.

Thank you,
Mark Galea
MD Web Hosting Pty Ltd – Operations
w: www.mdwebhosting.com.au
t:  1300 734 660 f:  1300 659 100
So yes they deleted my account before the due date. That really ticked me off as it had taken me about 5 attempts to get them to acknowledge that I wanted to close my account at the end of its paid in full term. After reading this thread about MD Web Hosting sending out debt collectors http://forums.whirlpool.net.au/forum-replies.cfm?t=991991 I decided to act straight away. Firstly they accepted it and then they told me I couldn’t cancel it until a week before it was due for renewal (which by the way was against their TOS as you had to give more than 7 days notice for closing an account) This went on week by week until the 21th November when they finally seemed to accept that I wanted to close the account.

When they deleted my account they gave me no warning no time to get a backup (thankfully google had indexed all the pages). So now it is back up and hopefully warning other web masters to be weary if they are going to deal with MD Web Hosting.

6 Comments